Noire Eyewear Shipping Policy

Shipping Methods: Noire Eyewear partners with trusted global carriers (UPS and DHL) to provide two premium delivery options: Standard and Express shipping. Standard Shipping is complimentary worldwide – the shipping cost is built into our product pricing. Express Shipping (via UPS or DHL) is available at checkout for faster delivery at an additional charge. Both methods use reliable, day-definite service: Standard delivers economically, while Express offers expedited handling for urgent orders.

Delivery Times: We process and ship orders promptly so customers receive their eyewear quickly. Domestic shipments (the Netherlands) typically arrive the next business day. Most European destinations take about 2 business days after shipment, and the rest of the world generally receives packages in 3–5 business days. (For context, other premium eyewear brands cite similar timeframes – e.g. 1–3 days to Europe and 2–5 days globally.) These are estimated delivery windows; actual transit times may vary by destination and carrier.

• Netherlands: 1 business day

• Europe (EU/EEA): ~2 business days (most orders)

• International (non-Europe): ~3–5 business days

While we strive to meet these targets, occasional delays (e.g. customs clearance) can occur. You’ll receive a shipment confirmation email with tracking details as soon as your order leaves our warehouse, so you can monitor delivery in real time.

Order Processing: We prepare orders without delay. In fact, all orders are processed within 1–2 business days of confirmation (orders placed on weekends or holidays ship the next business day). Noire Eyewear does its best to pack and ship orders immediately. Once shipped, customers receive a notification with a tracking number. This prompt processing – aligned with luxury-brand standards – helps ensure you enjoy your Noire eyewear as quickly as possible.

Free Shipping: In line with high-end service, free standard shipping applies globally. The cost of shipping is covered by us, allowing you to shop with peace of mind anywhere in the world. (Express shipping costs are calculated at checkout.) We aim to make the experience seamless and generous, reflecting our commitment to premium customer care.

Lost or Damaged Packages: We stand behind every order. If your package is lost or damaged in transit, please contact us immediately. We will investigate with the carrier and make it right. For example, if a shipment is officially declared lost, we will offer a replacement or full refund. Likewise, if an item arrives damaged, email us with a photo of the condition and order details; we will work with you on a satisfactory solution. (As a guideline, premium brands advise customers to report issues promptly – e.g. within 14 days of delivery– so we can resolve matters quickly.) Rest assured, Noire Eyewear accepts full responsibility for shipping-related issues. Your satisfaction is our priority: we honor returns, replacements, or refunds for any shipments that go awry.

By structuring our policy clearly and using premium carriers, Noire Eyewear ensures a luxury-level shipping experience: fast, free (standard), and fully supported worldwide. We take great care with every order and are committed to your complete satisfaction at every step